Privacy Policy

Privacy policy

Last updated: 25 September 2023

This is the privacy notice of the Digital Care Hub. We are a project run by the National Care Association (which merged with the Registered Nursing Home Association) on behalf of the Care Provider Alliance.

This privacy policy applies between you, the user of this Website and the National Care Association, the owner and provider of the Digital Care Hub. The National Care Association takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.digitalcarehub.co.uk/terms-and-conditions/.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

In this privacy policy, unless the context requires a different interpretation:

1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of the National Care Association and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, the National Care Association is the “data controller”. This means that the National Care Association determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

We collect Data in the following ways:

1. data is given to us by you; and
2. data is collected automatically.

Data that is given to us by you

The National Care Association will collect your Data in a number of ways, for example:

1. when you contact us through the website, by telephone, e-mail or through any other means;
2. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
3. when you elect to receive marketing communications from us; you can unsubscribe at any time

We may request that you provide us with the following personal data:

1. your name;
2. job title;
3. your contact information such as email addresses and telephone numbers;

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. transmission by email of marketing materials that may be of interest to you, for example our fortnightly newsletter or additional updates which you have requested from us;
2. to communicate with you via email or phone in response to queries we have received from you;

We may use your Data for the above purposes with your consent when you contact us through our contact form, email or via phone.

For the delivery of direct marketing to you via e-mail, we’ll need your consent via an opt-in. This is done either by ticking the box on our contact form which is marked: “To receive ongoing communications from Digital Care Hub on news, standards, regulations and other applicable information, please tick this box.” or by providing your email address when you sign up for our newsletter (https://www.digitalcarehub.co.uk/newsletter-signup/).

If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website, and the way you use and interact with its content. This also includes your geographical location, your Internet service provider and the software you are using to browse our website, such as the type of computer or device and the screen resolution.
2. We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
3. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
4. we use Google Analytics to monitor website usage in aggregate. We don’t collect individually identifiable data to do this. For more information on how Google Analytics uses your data you can see their statement here: https://policies.google.com/technologies/partner-sites
5. we may embed videos from YouTube on our website. We have no say on what data YouTube collects about you or how they use this data. For more information about this and how to improve your data privacy while use Google’s products, please see Google’s statement here: https://policies.google.com/technologies/partner-sites

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

1. any of our group companies or affiliates – to ensure the proper administration of our website and business;
2. our employees, agents and/or professional advisors – to respond to queries submitted through our helpdesk, it may occasionally be necessary to obtain expert advice from our wider team and professional advisors. Where possible we will anonymise all queries before these are shared;

Keeping Data secure

We will use technical and organisational measures to safeguard your Data and will only use data processors we trust to keep your data secure. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

We use the following data processors:

1. MailChimp – we use MailChimp as a data processor to manage our contact and mailing lists. You can see MailChimp’s Privacy Notice here: https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts
2. FreshWorks – we use Freshdesk as a data processor to manage our email and phone helpdesk queries. You can see Freshwork’s Privacy Notice here: https://www.freshworks.com/privacy/

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

1. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase– the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
5. Right to data portability– the right to request that we move, copy or transfer your Data.
6. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].

How to make a complaint

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

The National Care Association may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of National Care Association. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

In the above instance, we will take steps with the aim of ensuring your privacy is protected.

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org.  You will also find details on how to delete cookies from your computer.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

Our website uses the following cookies:

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

The National Care Association reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact us by email at [email protected].

Attribution

This privacy policy was created using a document from Rocket Lawyer.